Let’s Be Heard: Sharing Respondents' Pandemic Experiences, Impacts, and Lessons to be Learned in Scotland | Page 10

Contents

• Foreword
• Executive Summary

1. Introduction
2. We asked: What were your experiences during the COVID-19 pandemic?
3. We Asked: What were the impacts of these experiences on you or the people you know?
4. We Asked: What lessons do you think should be learned from your experiences?
5. Do the interim findings in this report reflect your experiences?
6. The Let’s Be Heard approach and methodology
7. Let’s Be Heard: Next Steps
8. Acknowledgements

• ANNEX A: Let’s Be Heard engagement methods
• ANNEX B: Help and Support

The five primary methods used for National Engagement include: 

• Online platform:
  • digital response forms and information resources; and
  • digital information videos and upload options available. 
• Paper forms: 
  • paper response forms and information resources; and
  • a Freepost address to ensure people do not incur a cost to participate.
•  Engagement guide and resources: 
  • A guide aimed at supporting people to host group discussions with colleagues, peers, friends or family members to submit a summary of the conversation.
  • The guide is promoted to organisations so that they can use their established and trusted relationships in their communications, which will encourage and provide a safe space for engagement.
  • Support, including expenses, has been made available to help people interested in hosting or facilitating discussion group events. 
  • Let’s Be Heard has been attending events, when invited, to answer questions and take notes. The team cannot host or facilitate discussions.
• Pop-up information stands:
  • Let’s Be Heard has attended conferences, public spaces and community events to raise awareness of the Inquiry and Let’s Be Heard. 
• Phone support:
  • Let’s Be Heard is providing telephone support to people who may have requests or queries about the best way for them to get involved. 

Accessibility has played a critical role in developing these engagement methods. Let’s Be Heard ensured a range of accessible formats was made available from the public launch, on 23 May 2023. As standard, Let’s Be Heard created the following, with other materials made available on request: 

• braille response forms; 
• large print response forms and information resources; 
• easy read response forms and information resources; 
• translated response forms and awareness-raising materials including: 
  • Gaelic;
  • Polish;
  • Punjabi;
  • Simplified Chinese; and 
  • Urdu;
• BSL information videos, and audio and video upload options; and 
• dedicated digital and paper materials for children and young people.

In summary, during the National Engagement Period people can respond to Let’s Be Heard’s three core questions individually, as part of a group, online, through digital uploads, on paper or by sharing existing reports. If these methods are not appropriate for you, the team is keen to offer telephone support to identify the best possible solution to allow people to share their experiences.